Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. We publish research-based guides to betting sites not on GamStop for adults in the UK, so most messages are about our content: a fact that looks out of date, a question about how a feature works, or a suggestion for a guide.

What we can help with

We are an independent information site, not a bookmaker. We don't hold customer accounts, so the topics below are the ones we can realistically deal with.

• Corrections: if an offer, condition, payment detail or regulatory point on our pages looks wrong or stale, tell us which page and what you saw. Our facts were last checked on 1 October 2026, and bookmaker terms change often.
• Questions about our guides: for example how wagering requirements work, what minimum qualifying odds mean, or how fractional odds are read.
• Topic suggestions: markets, bet types or payment methods you would like explained.
• Editorial and partnership enquiries: introduce your organisation and say what you have in mind.
• Feedback on a listed site: if your own experience differs from what we describe, we want to hear it. We treat this as a lead to check, not as proof.

What we can't do

We can't open, close or unlock a betting account, release a withdrawal, reverse a bonus decision or settle a bet. Those matters sit with the operator.

If you have a dispute, first contact the bookmaker's customer support and use its formal complaints procedure. Keep screenshots, dates, transaction references and the terms that applied when you claimed. Be aware that sites outside the UK Gambling Commission licensing system may not offer UK-style dispute routes, which is why we ask readers to check licence details before depositing.

How to write to us so we can reply quickly

1. Say whether you are querying a correction, asking a question or making a suggestion.
2. Give the page name or address you were reading.
3. Quote the exact line or figure in question, and tell us when you saw it.
4. Include any evidence, such as a screenshot of the terms page.
5. Don't send passwords, full card numbers or identity documents. We will never ask for them.

Use the contact details or form provided with this page. We don't publish a phone line, and we won't invent response times we can't promise. Every message is read by a person, but we can't guarantee a reply to every enquiry.

Our independence

Some links on this site lead to operators and the publisher may earn commission if you sign up. Commission does not buy a place in our rankings, and we will not change a write-up because someone asks us to. Our reviews are based on researching published terms and public information, not on us depositing or withdrawing money. For our broader coverage, see our guide to non GamStop casinos.

If gambling is causing you problems

Please don't wait for an email reply. These services are free and confidential:

• GamCare: National Gambling Helpline on 0808 8020 133, with live chat available on its website.
• GAMSTOP: free self-exclusion covering UK-licensed gambling sites, with exclusion periods you choose when you register.
• Deposit and loss limits, and blocking software: useful extra protections if you want to keep control of spending.

Sites outside GAMSTOP will not enforce your GAMSTOP exclusion. If you have self-excluded because gambling was harming you, please think carefully before looking elsewhere, and speak to GamCare first. You must be 18 or over to gamble. Gambling is not a way to earn money or fix financial difficulty.

Corrections policy

When a reader points out an error, we check it against the operator's current published terms or the relevant regulator. If it is confirmed, we update the page. If we can't verify it, we say so rather than guess.